Investor
The benefits of using Maintenance Manager
25-Jun-2018
Maintenance Manager provides both tenants and landlords with a simple, easy to use mobile software solution to ensure everyone is kept better informed about the status of rental property maintenance.
Using the Maintenance Manager app or web page, you can now report issues directly to your property manager and include photos and detailed information. In addition, you can check the status of any request 24/7 on your smartphone, tablet or via the website.
Below are few frequently asked questions regarding how the service works...
How do I report maintenance issues?
Download the FREE Tenant Maintenance Reporting App from the Google Play store or the Apple App store OR visit our website here to lodge any maintenance issues online.
First time users:
• Create your own account using your email address and selecting a unique password.
When an issue is identified:
• Open the Tenant Maintenance App or Tenant Web Portal
• Click 'Report an Issue' on the app or complete the form on the web page
• Select the type of issue
• Write a detailed, specific description (or use voice to text input on your mobile) eg. Don’t just put leaky tap, is it the hot or cold tap, shower or bath etc. The more detail the better!
• Take a photo(s) or add a file (if required)
• Press Send Request
How will I know the status of my requests?
Once you have submitted a maintenance issue using the App or Web Portal, you will receive a confirmation email with the details of your request. If the request progresses, you will also receive emails to advise what is happening, when trade suppliers have been assigned, which trades person will be attending to the job and the scheduled date for the work etc. You can also check the status of the job at any time either on the app or web portal and view past requests.
Job completion and verification
Once the maintenance issue has been attended to, you may receive an email to advise you that the trade supplier has informed us that the job is complete. If you receive a verification request, please respond and let us know if there are any issues with the work that has been done. You can confirm completion using via the app, web portal or via the email link. Where possible, please attach a photo of the finished job for the property manager & landlord. You can also add a note to the property manager if required.
If you have any questions regarding how to use the Maintenance Manager App please don't hesitate to contact our property management department and we can step you through it!
Using the Maintenance Manager app or web page, you can now report issues directly to your property manager and include photos and detailed information. In addition, you can check the status of any request 24/7 on your smartphone, tablet or via the website.
Below are few frequently asked questions regarding how the service works...
How do I report maintenance issues?
Download the FREE Tenant Maintenance Reporting App from the Google Play store or the Apple App store OR visit our website here to lodge any maintenance issues online.
First time users:
• Create your own account using your email address and selecting a unique password.
When an issue is identified:
• Open the Tenant Maintenance App or Tenant Web Portal
• Click 'Report an Issue' on the app or complete the form on the web page
• Select the type of issue
• Write a detailed, specific description (or use voice to text input on your mobile) eg. Don’t just put leaky tap, is it the hot or cold tap, shower or bath etc. The more detail the better!
• Take a photo(s) or add a file (if required)
• Press Send Request
How will I know the status of my requests?
Once you have submitted a maintenance issue using the App or Web Portal, you will receive a confirmation email with the details of your request. If the request progresses, you will also receive emails to advise what is happening, when trade suppliers have been assigned, which trades person will be attending to the job and the scheduled date for the work etc. You can also check the status of the job at any time either on the app or web portal and view past requests.
Job completion and verification
Once the maintenance issue has been attended to, you may receive an email to advise you that the trade supplier has informed us that the job is complete. If you receive a verification request, please respond and let us know if there are any issues with the work that has been done. You can confirm completion using via the app, web portal or via the email link. Where possible, please attach a photo of the finished job for the property manager & landlord. You can also add a note to the property manager if required.
If you have any questions regarding how to use the Maintenance Manager App please don't hesitate to contact our property management department and we can step you through it!